CUSTOMER CARE

EXCHANGE AND RETURNS

Please note that our free returns policy only applies to the UK. In order to process a return or refund, the item must be sent back to us in the state in which it arrived. Items will not be refunded where labels are missing or where the product bag has been damaged beyond repair / re-use. Therefore, please take care when opening your goods in case you do need to return them to us for whatever reason. Goods can be returned for refund or exchange within 30 days of receipt.

STEP 1

Process your return via our returns portal.

VISIT OUR RETURNS PORTAL

STEP 2

For UK customers only, use the prepaid postage label and drop it off at your nearest post office.

STEP 3

We will notify you once your return has been received and your return or exchange will be processed within 10 business days.

– If you require an exchange, we will send the new size completely free of any postage charge
– If you require a refund the balance will be refunded to the debit card, credit card or PayPal

Please remember to package the item carefully as we cannot except responsibility for any lost parcel which is not sent via our tracked system. For further help please contact us via email at support@raelbrookshirts.com